{"id":2826,"date":"2026-05-13T11:48:55","date_gmt":"2026-05-13T02:48:55","guid":{"rendered":"https:\/\/cis.kit.ac.jp\/en\/?p=2826"},"modified":"2026-05-14T17:27:41","modified_gmt":"2026-05-14T08:27:41","slug":"20260513-01","status":"publish","type":"post","link":"https:\/\/cis.kit.ac.jp\/en\/trouble\/20260513-01\/","title":{"rendered":"[Resolved] Notice Regarding ESET License Activation and Definition File Update Issues"},"content":{"rendered":"<p>We confirmed that the issue was resolved at approximately 14:30 on Wednesday, May 13.<\/p>\n<p>We apologize for the inconvenience, but please refer to the URI below and reactivate your ESET license.<\/p>\n<ul>\n<li>For Windows<br \/>\n<a href=\"https:\/\/info.cis.kit.ac.jp\/wiki\/pages\/viewpage.action?pageId=125568748\" target=\"_blank\" rel=\"noopener\">https:\/\/info.cis.kit.ac.jp\/wiki\/pages\/viewpage.action?pageId=125568748<\/a><\/li>\n<li>For MacOS<br \/>\n<a href=\"https:\/\/info.cis.kit.ac.jp\/wiki\/pages\/viewpage.action?pageId=125568513\" target=\"_blank\" rel=\"noopener\">https:\/\/info.cis.kit.ac.jp\/wiki\/pages\/viewpage.action?pageId=125568513<\/a><\/li>\n<li>For Ubuntu<br \/>\n<a href=\"https:\/\/info.cis.kit.ac.jp\/wiki\/pages\/viewpage.action?pageId=125568746\" target=\"_blank\" rel=\"noopener\">https:\/\/info.cis.kit.ac.jp\/wiki\/pages\/viewpage.action?pageId=125568746<\/a><\/li>\n<li>For Linux (other than Ubuntu)<br \/>\n<a href=\"https:\/\/info.cis.kit.ac.jp\/wiki\/pages\/viewpage.action?pageId=125568744\" target=\"_blank\" rel=\"noopener\">https:\/\/info.cis.kit.ac.jp\/wiki\/pages\/viewpage.action?pageId=125568744<\/a><\/li>\n<\/ul>\n<hr \/>\n<p>To all Faculty, Staff, and Students,<\/p>\n<p>Thank you for your continued cooperation in maintaining the university&#8217;s information security.<\/p>\n<p>We are writing to inform you that since the early hours of May 12, 2026, an issue has been occurring with ESET,<br \/>\nour campus-wide antivirus software, where license activation is failing to complete successfully.<\/p>\n<p>[Details of the Incident]<br \/>\nESET license activation is currently failing, and errors are being displayed during attempts to update the engine and virus definition files.<br \/>\nAs a result, there is a possibility that the latest threat detection capabilities may not be applied to your system.<\/p>\n<p>[Request to Users]<br \/>\nUntil this issue is resolved, we recommend using alternative security measures,<br \/>\nsuch as Windows Defender or other antivirus tools, to ensure your device remains protected against potential threats.<br \/>\nPlease be extra careful of suspicious emails, files, and websites.<\/p>\n<p>[Current Status and Future Actions]<br \/>\nWe are currently conducting a thorough investigation in coordination with our software vendor.<br \/>\nAt this time, the cause has not yet been determined, and we do not have an estimated time for recovery.<br \/>\nWe will provide further updates on the CIS website as soon as new information becomes available.<\/p>\n<p>We sincerely apologize for any inconvenience and concern this may cause.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We confirmed that the issue was resolved at approximately 14:30 on Wednesday, May 13. We apologize for the inconvenience, but please refer to the URI below and reactivate your ESET license. For Windows https:\/\/info.cis.kit.ac.jp\/wiki\/pages\/viewpage.action?pageId=125568748 For MacOS https:\/\/info.cis.kit.ac.jp\/wiki\/pages\/viewpage.action?pageId=125568513 For Ubuntu https:\/\/info.cis.kit.ac.jp\/wiki\/pages\/viewpage.action?pageId=125568746 For Linux (other than Ubuntu) https:\/\/info.cis.kit.ac.jp\/wiki\/pages\/viewpage.action?pageId=125568744 To all Faculty, Staff, <a href=\"https:\/\/cis.kit.ac.jp\/en\/trouble\/20260513-01\/\" class=\"read-more\">Read More &#8230;<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2826","post","type-post","status-publish","format-standard","hentry","category-trouble"],"_links":{"self":[{"href":"https:\/\/cis.kit.ac.jp\/en\/wp-json\/wp\/v2\/posts\/2826","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cis.kit.ac.jp\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cis.kit.ac.jp\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cis.kit.ac.jp\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/cis.kit.ac.jp\/en\/wp-json\/wp\/v2\/comments?post=2826"}],"version-history":[{"count":8,"href":"https:\/\/cis.kit.ac.jp\/en\/wp-json\/wp\/v2\/posts\/2826\/revisions"}],"predecessor-version":[{"id":2835,"href":"https:\/\/cis.kit.ac.jp\/en\/wp-json\/wp\/v2\/posts\/2826\/revisions\/2835"}],"wp:attachment":[{"href":"https:\/\/cis.kit.ac.jp\/en\/wp-json\/wp\/v2\/media?parent=2826"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cis.kit.ac.jp\/en\/wp-json\/wp\/v2\/categories?post=2826"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cis.kit.ac.jp\/en\/wp-json\/wp\/v2\/tags?post=2826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}