Date: March 31, 2025
The Director of the Center for Information Science
“KITnetX” Wireless LAN Use
We would like you to know that the KITnetX wireless LAN connection procedure and troubleshooting tips are now available on the Center for Information Science website.
Connecting to the KITnetX wireless LAN
If you are having trouble connecting to KITnetX or experiencing lags or
delays, refer to the troubleshooting advice here:
https://info.cis.kit.ac.jp/wiki/download/attachments/184584108/QuickReference_WiFi-e.pdf
If you are still unable to connect after following these troubleshooting steps,
access the Center for Information Science support desk by clicking on “KITnetX Wireless LAN Trouble Inquiries” (無線LAN (KITnetX)トラブルの問い合わせ) at this link:
https://jira.cis.kit.ac.jp/servicedesk/customer/portal/10/create/240
For inquiries, contact the Center for Information Science
Online: https://helpdesk.cis.kit.ac.jp/
For wireless LAN issues: “If you’re experiencing issues connecting to the KITnetX wireless network, please report them here.”
For Specific Breaches: “Having trouble with a system?”
For Other Issues: See “Get assistance with general IT problems and questions.”